Frequently Asked Questions

ABOUT THREE OF SOMETHING

Who is Three of Something?

Three of Something is an Australian-designed womenswear label creating distinctive occasion wear that can effortlessly transition into everyday life.

Founded in 2012 by three women with more than 20 years of combined Australian fashion industry experience, we started with a simple idea: you should never have to wear a beautiful outfit just once.

Today, we are an online-only brand based on the Sunshine Coast, creating limited-edition pieces in small quantities for women who like their clothes to have a little personality.

Wear once? NEVER.

Where is Three of Something based?

We are proudly Australian designed and based on the Sunshine Coast, Queensland.

We are an online-only business, so you can shop the full collection from wherever you are.

Are your garments made in Australia?

Our designs are created in Australia and manufactured overseas with our trusted production partners.

We work closely with our manufacturers on quality, construction and production standards, and produce in limited quantities rather than mass-producing thousands of garments.

Do you produce your clothing in large quantities?

No. We deliberately produce in limited quantities.

We would rather sell out of a style than overproduce it. Once a limited-edition style is gone, it may not be returning.

Which is lovely for the planet and slightly less lovely if you waited until your size sold out.

SIZING & FIT

How do I choose my size?

We recommend choosing your size based on the individual garment measurements provided on each product page, rather than relying solely on your usual size.

Our sizing can vary slightly between styles because different silhouettes and fabrics are designed to fit differently.

When in doubt, grab a tape measure and compare your measurements with the size chart and garment measurements on the product page.

What if I choose the wrong size?

Don't panic.

We offer exchanges on eligible full-price purchases, so if your first choice isn't quite right, you can arrange an exchange through our online Return Centre.

We strongly recommend checking the measurements before ordering, but we understand that sometimes a dress needs to be tried on to know if she's the one.

Do your garments run true to size?

Our styles are designed with different fits in mind, so there isn't one simple answer.

Some styles are deliberately relaxed and oversized, while others are more fitted through the bust, waist or hips.

That's why we provide individual garment measurements on each product page. These are the most useful guide when choosing your size.

I'm between sizes. What should I do?

We recommend comparing your measurements with the garment measurements provided on the individual product page.

Pay particular attention to the measurements of the area where you need the most room — particularly bust, waist and hips depending on the style.

If you're still unsure, our customer care team can help with general sizing guidance.

Please note that we don't physically measure individual garments before dispatch.

I'm 163cm / 170cm / 180cm. Will the dress be the right length?

Dress length can vary depending on your height, proportions and where you prefer a garment to sit.

We provide garment measurements on the product page wherever possible, along with model height and size information, so you can compare the length with a garment you already own.

SLIPS, BELTS & LININGS

Does the dress come with a slip?

If a slip is included, it will be clearly stated in the product description.

Several of our sheer or semi-sheer styles are intentionally designed as a complete outfit and include a coordinating slip.

Please check the individual product description for exactly what is included with your style.

Does the dress come with a belt?

If a self-fabric belt is included, this will be stated in the product description.

We love a dress that can change personality with the addition of a belt — because apparently one dress should now do the work of three.

PRINTS & COLOUR

Will my print placement look exactly like the model photographs?

Not necessarily — and this is completely normal.

Our garments are cut from printed fabric, so the position of the print can vary slightly from garment to garment and between sizes.

We carefully consider print placement during production, but it is not possible for every garment to have an identical placement.

Your garment will be made in the same fabric and print as shown online, but the exact placement may differ slightly.

Will the colour look exactly like it does on my screen?

Colours can vary slightly depending on your screen, monitor and device settings.

We make every effort to photograph our garments as accurately as possible.

ORDERS & SHIPPING

When will my order be dispatched?

Most in-stock orders are dispatched from our warehouse promptly, usually within 24-48 business hours of your order being placed

If your order contains a preorder item, please check the product page for the expected dispatch timeframe.

If an order contains both in-stock and preorder items, we will generally hold the order so everything can be shipped together once the preorder arrives.

Can I change or cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible.

We can usually amend or cancel an order before it enters the dispatch process.

Once an order has been dispatched, we are unable to cancel it and you will need to follow our normal returns process.

Can I combine orders?

Please contact us as soon as possible if you've placed multiple orders and would like them combined.

We will always do our best to help where orders have not yet entered the dispatch process.

Do you ship internationally?

Yes. We ship internationally.

Shipping options and costs are calculated at checkout based on your destination.

Please note that international customers may be responsible for any applicable customs duties, taxes or import charges imposed by their country.

Please note, we currently are not shipping to countries in the EU.

RETURNS & EXCHANGES

What is your return policy?

For Australian and New Zealand customers, eligible returns must be lodged through our online Return Centre within 14 days of dispatch.

Returned items must be received by our warehouse within 21 days of dispatch.

For international customers, eligible returns must be lodged within 30 days of shipment and received by our warehouse within 60 days.

Please see our full Returns Policy for complete details.

Is there a return fee?

Yes.

A $15 return label and handling fee applies to Australian returns and a $30 fee applies to New Zealand returns.

The fee covers the return label and handling of the return through our returns system.

Can I return a sale item?

Sale items purchased using a markdown or discount code are generally eligible for store credit only, provided they meet our return conditions.

Final sale items, including earrings, are not returnable.

Please check the product listing and our Returns Policy before purchasing.

Can I return an item after the return period?

Our return periods are firm.

We need to ensure returned stock can be inspected, processed and returned to sale while it is still relevant and in season — particularly because we produce in limited quantities.

Our automated Return Centre closes once the applicable return window has passed, so we cannot routinely extend the return period.

What condition does my return need to be in?

Returned items must be unworn, unused and in original saleable condition, with all tags attached.

They must not have been washed, worn, altered, perfumed or exposed to smoke, pets, cooking or other conditions that may affect their saleability.

Please take care when trying on your garment.

We recommend trying garments on indoors and away from makeup, perfume, deodorant, food and anything else that could mark or damage the fabric.

Can I send my return directly to you?

No.

All returns must be lodged through our online Return Centre so they can be correctly tracked and processed.

Please don't send a return to an address found elsewhere on the internet or to an address provided by a previous order.

What happens if I send my return to the wrong address?

Unfortunately, we cannot take responsibility for items sent to an incorrect address.

Our return address is provided through the Return Centre and must be followed exactly.

We cannot process a return that we have not received.

How do I print my return label?

Your return label can be downloaded through the Return Centre.

If you don't have a printer at home, many Australia Post locations can print labels, or you can try your local library, office/print store or another printing service.

PREORDERS

What is a preorder?

A preorder allows you to purchase a style before it arrives at our warehouse.

The expected dispatch timeframe will be shown on the product page.

Preorders are particularly useful for our limited-edition styles because they allow you to secure your size before stock arrives.

Can I cancel a preorder?

Yes, provided the order has not yet been dispatched.

Please contact us as soon as possible if you need to cancel or amend a preorder.

Once it has been dispatched, our normal returns policy applies.

Can I return a preorder?

Yes, eligible preorder purchases can be returned in accordance with our standard Returns Policy.

PRODUCT CARE

How should I care for my Three of Something garment?

Always follow the care instructions on the garment label.

Our fabrics and embellishments can be delicate, so we recommend treating them with care and avoiding unnecessary washing.

For delicate fabrics, lace, sequins, beading and embellished pieces, professional cleaning may be recommended.

Please don't spot-clean a garment before returning it if you're considering a return. Any marks or changes to the garment may affect its eligibility for return.

Why do some garments feel delicate?

Many of our designs use beautiful fabrics, delicate trims, lace, chiffon, embellishment and other considered details.

Luxury fabrics often require a little more care than everyday basics.

They're designed to be worn and enjoyed — just not necessarily thrown into a washing machine with your towels.

LIMITED EDITIONS & RESTOCKS

Will sold-out styles be restocked?

Sometimes. Sometimes not.

Because we produce in limited quantities, many styles are not repeated once sold out.

If you love something, we recommend joining the waitlist where available rather than assuming we'll make more.

Why don't you simply make more?

Because that's not how we want to operate.

We intentionally produce limited quantities to avoid unnecessary overproduction and to keep our collections distinctive.

We'd rather have a style sell out than manufacture thousands of pieces that don't need to exist.

Can I be notified if my size comes back?

Where a waitlist is available, simply enter your email address for the sold-out size.

You'll be notified if stock becomes available.

CUSTOMER SERVICE

How can I contact Three of Something?

Our customer care team is available via email only.

We are a small team, so we don't operate a telephone customer service line.

We genuinely read and respond to your messages — we're just not sitting beside a telephone waiting for it to ring.

Can you check the exact garment before I order?

We don't have customer care staff working directly in the warehouse, so we're generally unable to inspect individual garments or confirm the exact print placement of a particular piece before dispatch.

We provide detailed product photography, garment measurements and product information online to help you make your decision.

Can you hold an item for me?

Because our quantities are limited and demand can be high, we generally cannot hold stock without an order.

If something is selling quickly, we recommend securing it rather than waiting.

SHOPPING WITH THREE OF SOMETHING

Do you offer a discount for first-time customers?

Yes. Our current welcome offer is available to eligible first-time customers. The applicable offer and terms will be shown when you sign up.

Do you offer gift cards?

Yes. Three of Something gift cards can be purchased online and make a considerably safer choice when you're buying a dress for someone whose size you don't know.

Why are your pieces limited edition?

Because we don't want to be another brand producing endless quantities of disposable clothing.

Our collections are designed to feel special, wearable and considered — pieces you'll reach for again and again, rather than something destined for the back of the wardrobe after one event.

Wear once? NEVER.

Still have a question?

We're happy to help.

Please contact our customer care team via email and we'll get back to you as soon as we can- online@threeofsomething.com