Exchanges (AU customers only):
If you wish to exchange your order please email us at firstname.lastname@example.org and let us know what item you would like to receive. If this item is in stock, we will create a pending order to keep it on hold and once your original item comes back to us we will send you the new one. Final Sale items are not available for exchange.
Download your Australia Post returns label HERE. You will not incur a fee for using this label for an exchange. Please ensure you include the returns form available HERE in your package stating that you have organised an exchange for the returned item/s.
How to Return An Item, Completing Your Return:
Please check that your item/s qualify with all of the above. If so, you can follow the below steps to create your return.
- If you are in Aus Download and complete the returns form available here (if you do not have access to a printer please write down all relevant information and enclose within the package)
- All Countries other than Australia will have to pay for and use their own postal service to return the item to the address below
- You can choose how to send your item back to us See Below for your 3 Choices
- You can create and download your own Australia Post returns label HERE (For AU Customers Only) Please attach it to the outside of the Three of Something bag (or your own packaging) and lodge it at any Australia Post office or post box. If you use this option we will deduct $8.95 from your refund amount. Please ensure you retain your tracking information for proof of delivery
- You Can return the item at your own cost using your own postage
- Note : All Countries other than Australia will have to pay for and use their own postal service to return the item to the address below
If you are Posting yourself Please send to the address Below
Returns: Three of Something
5/2 Lomandra Place
Coolum Beach QLD 4573
Refunds are processed via your original payment method for the value of the goods only (freight and postage charges are not refundable). You will receive a courtesy email from our online team once your refund is complete. Please allow up tp 7 days for returns to be processed once received into our warehouse.