WHAT IS ELIGILBE FOR RETURN?
Full Price items can be returned for Refund, Exchange or Store Credit.
Full Price item/s purchased with a Welcome Code can still be returned for a Refund, Exchange or Store Credit.
Full priced items purchased with a promotional or discount code (eg: 20% off dresses, 30% off store wide) are eligible for Exchange or Store Credit only (not eligible for refund).
Sale items can be returned for Store Credit only (not eligible for exchange or refund).
Final Sale items are unable to be returned. These items are marked as 'Final Sale' on the Collection and/or Product Page.
We hope you love your Three of Something items. However, if you do change your mind and need to return, please ensure:-
Returns must be received into our warehouse within 30 days of your purchase (ie: date on your order confirmation)
Items must be unworn and unwashed and in perfect condition with the original tags still attached. Items must not have make-up or deodorant marks and must be free of any odour.
ITEM/S THAT DO NOT MEET THIS CRITERIA WILL NOT BE PROCESSED.
Exchanges on Full Price Items are FREE. There is no charge for return freight or re-delivery fees. (*Only available to Australian and NZ customers, valid with Welcome Code, not valid with any other discount code or promotion)
If you purchase 2 sizes in the same Full Price Item, you can return one for FREE. You will not be charged for return freight of the second item. (*Only available to Australian and NZ customers, valid with Welcome Code, not valid with any other discount code or promotion)
Please retain the tracking number of your return to confirm delivery to our warehouse. Three of Something is not responsible for items 'Lost in Transit' or items unable to be confirmed as delivered to our warehouse.
Returns will be processed within 3-5 business days after delivery to our warehouse.
Upon processing, your item/s will be inspected and Refunded, Exchanged or a Store Credit will be issued in line with your instructions and our Return Policy. You will receive email notification once complete.
Shipping and return fees are not refundable and will be deducted from your Refund or Store Credit amount. Return shipping fees are - Australia $13, NZ $20. All other International Customers are responsilbe for return freight for eligible items.
Items returned that do not comply with our Return Policy will not be processed. These items will be donated to charity or disposed of.
Items held at the Post Office for collection are deemed to be delivered. Failure to collect items from the Post Office may result in RTS (return to sender). These items are still subject to our Return Policy. They will be subject to return fees and if they fall out of our 30 day return window, will not be eligible for return. Re-delivery fees may apply.
If item/s are returned to us by mistake, we are not responsible for these item/s and accept no liability if we are unable to locate them. If we are able to locate them and you want the items returned to you, you will be responsible for the cost of return freight.
We monitor return rate frequency and value for fraud, abuse and general security purposes. In the event of elevated return frequency and values, we are entitled to close or block access to your Account or deny you from making future orders.
INCORRECT OR FAULTY ITEMS
If you receive a product that you believe to be faulty or incorrect, please contact firstname.lastname@example.org. You will be asked for details of the issue.
Faulty items may need to be inspected before the item is deemed to have a defect. If the item is confirmed as faulty we will replace, repair or refund as appropriate. If the product is found to not have a defect, deemed out of warranty, or has deteriorated due to fair wear and tear or misuse, your return will be declined.
If you have received the incorrect item, we will endevour to get the correct item to you as soon as possible