SHIPPING AND DELIVERY

AUSTRALIA

FREE - Standard Shipping on orders over $180 AUD - 2 to 5 business days
$14 AUD - Standard Shipping on orders under $180 AUD - 2 to 5 business days
$15 - Express Shipping on orders over $180 AUD - 1 to 3 business days
$24 AUD - Express Shipping on order under $180 AUD - 1 to 3 business days

* Our warehouse is based on the Sunshine Coast in Queensland

NEW ZEALAND

FREE - Premium Shipping on orders over $180 AUD - 1 to 4 business days
$20 AUD - Premium Shipping on orders under $180 AUD - 1 to 4 business days

ASIA

Free - Premium Shipping on orders over $180 AUD - 3 to 7 business days
$20 AUD - Premium Shipping on orders under $180 AUD -3 to 7 business days  

USA

Free - Premium Shipping on orders over $180 AUD - 3 to 7 business days
$20 AUD - Premium Shipping on orders under $180 AUD - 3 to 7 business days  

REST OF THE WORLD

Free - Premium Shipping on orders over $180 AUD - 3 to 7 business days
$20 AUD - Premium Shipping on orders under $180 AUD - 3 to 7 business days  

DISPATCH INFORMATION

- Please note, delivery time frames are a guideline only. Three of Something can not guarantee Courier delivery times.
- All stocked items will be dispatched within 24-48 hours from the time and date your order was placed. Our warehouse is based in Queensland and operates Monday to Friday 9am-4pm Australian Eastern Standard time.
- If you require and urgent delivery, please email online@threeofsomething.com and we will try to acommodate an immediate dispatch.
- If your item/s are Preorder, please refer to the delivery timeframe on the product page. 
- Please note, there may be a delay of up to 2 days during our peak sale periods (sale events and collection releases)
- You will receive an order confirmation once your order is placed. Please check your delivery address and contact information is correct.
- All orders as a default are Authority to Leave. If you would prefer Singature on Delivery, please email online@threeofsomething.com and we can change for you. We are not responsible for any goods stolen or missing after delivery has been confirmed.

TRACKING INFORMATION

- All stocked items will be dispatched within 24-48 hours from the time and date of your order.
- Our warehouse operates Monday to Friday 9am to 4pm Australian Eastern Standard time.
- There may be a delay of up to 2 days during our peak sales periods (sale events and collection releases).
- Our warehouse is closed on Queensland Public Holidays.
- Once your items is dispatched, you will receive a Shipping Confirmation email containing tracking information.

INCORRECT ADDRESS

- If you have supplied the incorrect address or contact information, please email online@threeofsomething.com and we can update your details before your order is shippied.
- Once your order has been shipped, we are unable to make any changes.  Please contact the carrier to request any updates.
- Three of Something is not liable for any loss of goods if the wrong address is provided.

RETURN TO SENDER

- If your parcel is returned to sender, our Returns Team will contact you to arrange for redelivery or a Store Credit.  The customer is responsible for any extra freight incurred. Return to sender usually occurs when the carrier has attempted to make multiple deliveries or the parcel has not been collected after a period from the Post Office.

ORDER HAS NOT ARRIVED

- All orders as a default are Authority to Leave. If you would prefer Singature on Delivery, please email online@threeofsomething.com and we can change for you. 
- Three of Something is not responsible for any goods stolen or missing after delivery has been confirmed.
- If a carrier confirms a parcel to be "lost in transit", Three of Something will offer a replacement, store creidt or refund.

INTERNATIONAL CUSTOMS AND TAXES

- Any import taxes or duties unless pre-paid are the responsibility of the customer.